Resume

Experience that Counts

Ability to maintain a high level of personal energy and to promote and create positive energy individually, and in a group setting, to enhance the learning experience for others

Train processors on proprietary processing system (IBM AS400/i5), Loan Officers on originating software (Calyx Point) and in-house website
Deliver training in group or individual hands-on sessions via web share or face-to-face
On-site training at recently opened branches to familiarize new hires, from branch managers to receptionist, of policies and procedures
Identifying participant learning styles; utilize creative training techniques and adult learning theory to target learner style
Liaison between corporate departments, senior management and branches to resolve issues or improve procedures
System designer, working with MIS manager and senior programmers, in designing and testing online application system, converting DOS base system into Windows overlay
In conjunction with MIS, test program updates in Windows and DOS environment
Coordinating with MIS and department heads, develop procedures and system requirements when applicable
Maintain intranet website content for Training Department
Develop and update training materials
“Go-To” corporate contact for new branch staff and management as well as existing personnel
Participate in recruiting meeting for possible new branches and Set-Up meetings once recruit has signed on
Coordinates resources such as participants, training rooms and equipment
Underwrote "overflow" files to assist Underwriting department
Strong public speaking skills

Quote rates to prospective clients, process 1st TD’s, 2nds, and equity lines of credit.
In charge of file from inception to shipping

Guided customers through entire transaction from initial meeting to delivering keys at closing
Negotiated contracts and found resolutions to clients concerns